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Pre-Sales Questions

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Technical Support

Login to your ThemeBeans account for technical questions relative to themes & plugins.

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Theme Customizations

Bought a new theme & need a bit of customization work completed? We can make it happen.

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Do you provide Photoshop files with your themes?

Yes. We provide a set of fully layered PSD file(s) for every theme.

How do I update my theme?

If you’ve activated your theme license key and there is a published update for your theme, you will see a notice on your WordPress Dashboard. Click the notice to get more complete information about the update as well as further instructions on how to update.

Note that updates are only available to valid licensed users.

How do you provide support?

The best way to get help with ThemeBeans products is to search for answers in our Help Center. We have many resources in the Knowledge Base as well as a strong support team eager to help. If you need additional assistance you can click here to submit a ticket.

We do not provide product support via e-mail, Facebook, or Twitter nor do we offer phone support or live chat. Please read our full support policy.

How do I install a theme?

Begin a new theme installation by first uploading the theme files. The theme files can be uploaded in one of two ways:

FTP Upload:
1. Unzip the theme.zip file
2. Upload the unzipped theme folder into the /wpcontent/themes/ folder on your server

WordPress Dashboard Upload:
1. Navigate to Appearance > Add New Themes > Upload
2. Click to browse and select the zipped theme folder
3. Click “Install Now” to upload and install the theme

Once the theme is uploaded, activate it by navigating the Themes page (Appearance > Themes) or the Theme Customizer, and click to activate your chosen theme.

Can I use your themes for my clients?

Yes. Our themes are unlimited, which means you are free to use them on multiple sites. You are permitted to use them for personal or commercial use as well as to install on multiple domains, though you will only receive one license per purchase.

What is your refund policy?

We offer a 30-day no-questions-asked refund policy for all themes purchased directly on ThemeBeans.com. If you are not satisfied with our products for whatever reason, then let us know within 30 days of purchase and we’ll refund you immediately.

Read more about refunds on our terms page →

How long do I get support?

We support our themes for six months from your original purchase, via our Help Center.

Thereafter, you may purchase an additional support licenses to extend support and updates. While some theme developers tote “unlimited lifetime support”, we realize that there is more value in on-going paid support – as revenue increases update development hours, thus raising the overall lifetime value of a product.

Using this model, our premium themes are futher maintained and updated with new aesthetics & features more often than not – not to mention compatibility with WordPress core updates.

Are your themes plugin compatible?

While our themes should work fine with most plugins, there is no way for us to test and guarantee that all plugins will work. All we can guarantee is that our themes are coded excellently and that any plugin that also uses coding best practices should play nicely with our themes.

Can I use your themes with WordPress.com?

No, ThemeBeans themes are not available for use on a WordPress.com free hosted account. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org.

If you are looking for great WordPress hosting, we recommend Pagely.

What is a WordPress theme?

A WordPress theme is a collection of files that work together to produce a graphical interface with an underlying unifying design for a website. At ThemeBeans, we create unique and beautiful themes that can be used on your WordPress site.

What is WordPress?

WordPress is an open source blog publishing application powered by PHP and MySQL which can also be used for basic content management. It has many features including a user-friendly workflow, a rich plugin architecture, and an advanced templating system. Read more about WordPress.

Can you help me customize my site?

Our team is at the ready, offering a wide-range of design and development services. If your website requires customization beyond the scope of our own theme support, contact us and we will be in touch.

More info on paid customizations →

Do you provide Photoshop files with your themes?

Yes. We provide a set of fully layered PSD file(s) for every theme.

How do you provide support?

The best way to get help with ThemeBeans products is to search for answers in our Help Center. We have many resources in the Knowledge Base as well as a strong support team eager to help. If you need additional assistance you can click here to submit a ticket.

We do not provide product support via e-mail, Facebook, or Twitter nor do we offer phone support or live chat. Please read our full support policy.

Can I use my purchased themes once the license has expired?

Yes. You may keep and use the theme files that you have purchased. However, you will no longer have access to any expired downloads via your dashboard, theme updates, or support.

Why do I need a theme license key?

It is important to keep your license up to date in order to continue getting updates for your ThemeBeans WordPress theme and support for any issues you may encounter. In order to access support and updates for your theme, you will need to enter a valid license key.

Renewing your license grants you access to support and updates for another year, including all updates for bug fixes and feature introductions.

Please note that licenses purchased before April 21, 2016 are six months in duration.

How do I request my license if I’ve purchased from ThemeForest?

Locate your item purchase code from ThemeForest and then complete the license request form. Once you’ve sent us your request, we’ll email you a license key for your verified theme purchase.

Why aren’t my themes displaying on my account dashboard?

If you’ve purchased your themes directly from ThemeBeans (not marketplaces such as ThemeForest & Creative Market), your themes will appear on your account dashboard.

All other theme purchases will need to be verified before our team adds them to your ThemeBeans account dashboard. After verification, you’ll be sent a license key for your theme – for which you may use to activate update notifications and dashboard auto-update.

How do I renew my expired license?

You will receive email notifications of an upcoming expiration and can either click the renewal link within the notification emails, or head to your Theme License admin page (or WP Dashboard widget) and click the renewal link.

License renewals are just 30% of the original item cost.

How do I update my theme?

If you’ve activated your theme license key and there is a published update for your theme, you will see a notice on your WordPress Dashboard. Click the notice to get more complete information about the update as well as further instructions on how to update.

Note that updates are only available to valid licensed users.

What’s the difference between the “Advanced” & “Standard” services?

There’s two main differences in the services. For just $10, we’ll jump on the setup and have it done within 24 hours, plus we’ll install some essential plugins to your site: Google Analytics, Google XML Sitemaps, Akismet Spam Protection & Yoast SEO.

Click here to learn more about the two services.

What do I need to send you to setup my theme?

Once your purchase is complete you will receive an email requesting username and password credentials, which we’ll use to login to your WordPress installation and apply the setup.

Can you install and setup my WordPress theme?

If you already have a hosting provider, we can provide you with our Theme Setup service which includes the installation of your new ThemeBeans WordPress theme. In addition, we can install demo content, our entire plugin suite, setup page templates, navigation menu, theme options and more.

Can I promote on more than one website?

Yes. You can promote our WordPress themes across one or all of your websites. The more links and content you place around the web, the more referrals you are likely to send our way.

Are people outside of the U.S. eligible to join?

Yes. We welcome and encourage applicants for our Affiliate Program from most countries. If you have access to PayPal legally, then we can pay you for your referrals.

How much can I expect to earn?

That is entirely up to you. We can help if you need something specific to promote ThemeBeans in your own fashion, but your profit potential completely depends on your efforts. Our standard commission rate is 20% of every sale you refer.

Does it cost anything to become an Affiliate?

It’s absolutely free to join our Affiliate Program. There’s no charge to apply and there’s no minimum sales requirement.

How do I join the Affiliate Program?

Joining our Affiliate Program is easy. If you already have a ThemeBeans account, simply head to your user dashboard, select the “Affiliates” tab, and complete the quick registration form.

We moderate all new affiliates typically within a few hours.

Once you’re approved, you’ll find your referral link on your dashboard. And if you’re not a member yet, create a free account today and start earning.

What is your Affiliate Program?

Our affiliate program financially rewards you for directing customers to our suite of WordPress themes and plugin’s. When a theme is purchased by a customer on you refer to our website, we pay you a commission for each sale.

How do I reset my password?

To reset your password, enter your email address on this page and we’ll send you a reset link.

How do I re-download purchased themes?

All available ThemeBeans.com purchases/downloads are located on your user dashboard. Any themes downloaded directly from ThemeForest are located on your ThemeForest downloads page.

How do I access my account dashboard?

You may accesss your dashboard by simply logging into your account and visiting here.

Let us professionals install & setup your new theme.

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